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Shipping Policy
Shipping Carriers
We ship with FedEx (our preferred carrier), UPS and USPS.
Calculating Shipping
Charges
The shipping charges are calcuted based on a number of different things such as
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the weight, size and number of products that you have purchased.
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the shipping option you select - i.e. ground, 2nd day, express etc.
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your zip code
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the zip code of the warehouse the products ship from.
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Our main warehouse is in Pearland, TX 77581, but we also do ship from other locations.
- Some of our products are shipped directly from the manufacturer
On the average, our shipping charges for our ground services have been ranging from $9 - $12.
If want a product shipped by a certain date and time please contact us and we will try our best to accomodate you and your timeframe.
Ordering and Shipping Times:
Time Order Placed |
When it will ship. |
| Mon to Frid - BEFORE 8 am CST |
The same day** |
| Mon to Thur - AFTER 8 am CST |
The next day** |
| Friday AFTER 8 am CST |
The following Monday** |
| Saturday or Sunday |
The following Monday** |
**
Orders containing Personalized Items with ship 3-5 Business days after the order is placed.
Wooden Potty Chairs can take 3-10 Business days to ship.
Call us 281-485-3330 M-F 9-4 CST or email us you have any questions |
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We are centrally located in Texas - so on the average Ground orders are delivered within 3 days.
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The keyword here is average - the actual times are between 3 and 7 business days depending on where you live.
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Our goal is to get the products to you as fast as possible, so we will change the shipping option if it means that we can get product to you faster - unless of course you give us specific instructions not to do so.
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For examples if you select FedEx Ground and it will take 5 days to get the products to you while UPS Ground will only take 3 days, - we will switch your order to go out with UPS Ground.
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Orders submitted with the wrong billing information will need verification and therefore will be delayed and the above shipping policies will not apply.
- We ask that you please submit the billing information exactly as stated on your credit card statement and your shipping information exactly to the location you want product shipped, so that your order may be processed efficiently
Insurance
We automatically insure
all packages.
Order refusal and Discrepancies
If an order is refused, shipping charges (both ways) are non refundable and all restocking fees will still apply.
Order shortages, damages or discrepancies must be claimed within 5 days of receipt of order.
APO / FPO addresses:
Yes, we will gladly ship to an APO / FPO addresses via United States Postal Services.
Canadian Orders:
We will ship to Canada via U.S.P.S Global Services. Canadian customers are responsible for any customs charges or any export fees for importing from the US. Potty Training Concepts only covers the shipping costs. International
Orders:
Currently, we are not set up to ship to Internationally , however, if you email us, we will try and accomodate you. You will be responsible for all customs charges, as well an any other fees incurred for importing from the US. Potty Training Concepts will only cover the shipping costs.
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